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Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at customers@firstorganicbaby.com. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customers@firstorganicbaby.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, So THAT we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept Returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Cancellation Policy

You have the right to withdraw from this contract within fourteen days without the need to state any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods.

To exercise your right of withdrawal, you must contact us: Organic Trade UG, Industriestrasse 2D, 22869 Schenefeld, by means of a clear declaration (a letter sent by post or e-mail: customers@firstorganicbaby.com) of your decision to withdraw from this contract.

You can use the attached model withdrawal form for this purpose, but this is not mandatory. “You can also use the model withdrawal form or another unequivocal statement on our website https://www.firstorganicbaby.com/de/pages/widerrufsformular fill in electronically and send it by e-mail. If you make use of this option, we will immediately send you an email confirming the receipt of such a revocation. To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including the costs of supply (with the exception of the additional costs arising from the fact that you have chosen a type of delivery other than that offered by us, cheapest Standard have), and repay immediately latest within fourteen days from the date on which the notification has been received about your cancellation of this contract with us. For this repayment, we use the same method of payment that you used in the original transaction, unless you explicitly agreed otherwise; in any case you will be charged fees for this repayment.

We may refuse to refund until we have received the goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the date on which you informed us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We will send you a return slip for each one.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

We bear the costs of returning the goods

Revocation Form

 

(If you want to cancel the contract, please fill out this form and send it by email to customers@firstorganicbaby.com or post to Organic Trade UG, Industriestrasse 2D, 22869 Schenefeld back.

 

An Organic Trade UG, Industriestrasse 2D, 22869 Schenefeld

 

- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods:

 

 

- Ordered on: / received on:

 

 

- Name of the consumer (s):

 

 

- Address of the consumer (s):

 

 

- Signature of the consumer (s) (only if this is communicated on paper):

 

 

- Date: